Just in time for the Labor Day holiday in the United States, Clive Thompson dives into the thing that will ruin the holiday for so many:
Why would less email mean better productivity? Because, as Ms. Deal found in her research, endless email is an enabler. It often masks terrible management practices.
When employees shoot out a fusillade of miniature questions via email, or “cc” every team member about each niggling little decision, it’s because they don’t feel confident to make a decision on their own. Often, Ms. Deal found, they’re worried about getting in trouble or downsized if they mess up.
This seems exactly right. I’d venture to guess that most email that is sent in the work environment doesn’t need to be sent. But it is as a way to cover one’s own ass.
As Thompson continues:
In contrast, when employees are actually empowered, they make more judgment calls on their own. They also start using phone calls and face-to-face chats to resolve issues quickly, so they don’t metastasize into email threads the length of “War and Peace.”
This is basic behavioral economics. When email is seen as an infinite resource, people abuse it. If a corporation constrains its use, each message becomes more valuable — and employees become more mindful of how and when they write.
So maybe the idea isn’t to limit the characters one can write in an email, maybe it’s to give people a quota of total emails sent each month. If they hit it, better find another way to message your colleagues. Or better yet, work harder not to hit the limit!